The National Policing Improvement Agency (NPIA) Family Liaison Officer Guide 2008 has a separate chapter on ‘Record Keeping’. It indicates FLO’s must keep a log with all contact with the family/next of kin/other members connected with family. This log should be checked by a senior investigating officer. The guide reassures the importance in record keeping. It also states that when a FLO becomes aware of a sensitive issue they should bring it to the attention of the investigation.