Recording of Complaints by Family Members

‘We believe the changes and progress achieved so far have enabled us to have a better understanding of and relationship with London’s communities leading to increased confidence and trust in the MPS. However, we are not complacent and recognise there is still much more to do.’



Metropolitan Police Service (MPS)

The National Policing Improvement Agency (NPIA) Family Liaison Officer Guide 2008 has a separate chapter on ‘Record Keeping’. It indicates FLO’s must keep a log with all contact with the family/next of kin/other members connected with family. This log should be checked by a senior investigating officer. The guide reassures the importance in record keeping. It also states that when a FLO becomes aware of a sensitive issue they should bring it to the attention of the investigation.


© Büro zur Umsetzung von Gleichbehandlung e.V. 2018